	Residential 15 ≥ Computers ≥ 1			Retail 50 ≥ Computers ≥ 15			Commercial Computers ≥ 50
	Basic Package PK #1	Gold Package PK #2	Platinum Package PK #3	Basic Package PK #4	Gold Package PK #5	Platinum Packaged PK #6	Basic Package PK #7	Gold Package PK #8	Platinum Package PK #9
Computer and Peripheral Support
Support over email
PC Software Support
OS Imaging Server Support
Free Diagnostic Visit
Live Chat Support
Free Hardware Labor Repair
Service Visits
Support over phone
Computer Networking Support
Access Point Assistance (Remote)
IP Phone Assistance (Remote)
Web-Server Assistance (Remote)
Structured Cabling Assistance (Remote)
Access Point Assistance (OnSite)
IP Phone Assistance (OnSite)
Web-Server Assistance (OnSite)
Structured Cabling Management (OnSite)
Access Point Management
IP Phone Management
Web-Server Management
Structured Cabling Management
Dedicated/Shared Remote/OnSite Administrator Support
Computer-Operator (Shared/Remote)
Security-Admin (Shared/Remote)
Database-Admin (Shared/Remote)
Network-Admin (Shared/Remote)
Web-Admin (Shared/Remote)
Computer-Operator (Shared/OnSite)
Security-Admin (Shared/OnSite)
Database-Admin (Shared/OnSite)
Network-Admin (Shared/OnSite)
Web-Admin (Shared/OnSite)
Computer-Operator (Dedicated/OnSite)
Security-Admin (Dedicated/OnSite)
Database-Admin (Dedicated/OnSite)
Network-Admin (Dedicated/OnSite)
Web-Admin (Dedicated/OnSite)

User Enrollment

#	First Name	Last Name	Age	Relationship to #1
1
2
3
4
5
6
7
8

Windows OS running on Desktop

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1
2
3
4
5
6
7
8

Windows OS running on tablet

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1
2
3
4
5
6
7
8

Windows OS running on laptop

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1
2
3
4
5
6
7
8

iOS OS cell phone

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1
2
3
4
5
6
7
8

iOS OS cell phone

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1
2
3
4
5
6
7
8

Terms and conditions

1. The following term names will be used throughout this Terms and Conditions section. For the sake of this agreement a trainee is individual who has both registered and is attending a training session. A potential trainee is an individual who has not registered for a training session however is actively considering registering for one. A registered trainee is an individual who has registered for a training session however has not yet officially attended the training session.

2. Money will never be refunded due to neither dissatisfaction with covered training material nor because of covered training topics. In order to to avoid any potential misunderstandings, here at embeddedsolutions we do everything in out power to try to inform the potential trainee what we will covered during our training session(s). It is the responsibility of the potential trainee to review the "Training Topics", "Intro-tabs", "Training Tabs" to see not only what material will be covered, but also when it will be covered and how it will be covered. If upon reading the "Training Topics", "Intro-tabs", "Training Tabs" the potential trainee still has doubts, he/she always has the option of emailing or calling a embeddedsolutions representative to answer his questions.

3. Cancellation by a registered trainee, neither early nor late, for a training session will not necessary result in full or even partial refund of money. The decision to carry out a training session is determined by a “minimum enrollment count”. “Minimum enrollment count” is defined as the minimum number of potential trainees needed to be enrolled in order for the training session to take place. Should the “minimum trainee enrollment count” not reached, then a training session will most likely be canceled. Every training session has a different “minimum enrollment count”. If the enrollment count is equal to “minimum enrollment count”, then the trainee will not be allowed to cancel the training session. If the enrollment count is greater than “minimum enrollment count”, then the trainee will be allowed to cancel (please read 4).

4. Registered trainees can always cancel their enrollment in a training session at anytime however the amount of money they are refunded is dependent on two factors. (a) Enrolled trainee will never get a refund, neither partial nor full, if rule 3 is violated. There are no exceptions to this rule. (b) Enrolled trainees will get a partial refund as long as rule 3 is not violated and if 45 days to 15 days are reaming prior to the start of training session. (c) Enrolled trainees whom cancel their enrollment in a training session past the 15 day mark, exp 14 days to the start of the training session, should not expect neither a partial nor full refund. There are no exceptions to this rule.

5. Registered Trainees wishing to transfer to another training session cad do so however they should expect a small penalty. The penalty amount is depending on a variety of factors, including but not limited to date transfer was desired, current training session enrollment count, transfer training session enrollment count,. Rules 3 and 4 above still apply for registered Trainees wishing to transfer to another training session. the penalty can be waved and it is up discretion.

6. Disruptive behavior in the classroom can not only negatively affect the classroom environment but also the educational experience of trainees enrolled in the training session. Disruptive. behavior is defined as any behaviors that hamper the ability of trainer to teach or trainee to learn. Disruptive behavior will not only not be tolerated but can and will result in expulsion of the trainee by the trainer. Refund, neither partial nor full, will result due to trainee expulsion.

7. Trainees are asked to respect not only the facilities in which the training sessions are conducted but also the equipment which it contains. Equipment includes but not limited to computers, keyboards, monitors, tables, chairs, projectors, white boards, chalkboards, etc. Furthermore, trainees are asked to not bring food which can not only damage equipment but also the facilities as well. Trainees not obeying the rules and respecting the facilities and/or equipment will not only be asked to leave and will not be refunded their money. There are no exceptions to this rule.

8. Missed training session will never result in neither full nor partial refund. Missed training session will be handled case by case however generally, trainee will be transferred to a future training session.

I agree with the T

Corporate Users

Users Number of users we will be tracking

Windows OS running on tablet

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1

Windows OS running on tablet

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1

Windows OS running on laptop

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1

iOS OS cell phone

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1

iOS OS cell phone

#	SerialNumber	Live Chat Support	Over the phone	Virus Protection Support	OS support	Printer Support	App back-up Support	File Backup Support	Remote Hardware Support	onsite Hardware Support
1

Access Point Support

#	Access Points	Remote Hardware Support	onSite Hardware Support	Remote Managing Support	onSite Managing Support
1

IP Phone

#	IP Phones	Remote Hardware Support	onSite Hardware Support	Remote Managing Support	onSite Managing Support
1

Ethernet Switch

#	IP Phones	Remote Hardware Support	onSite Hardware Support	Remote Managing Support	onSite Managing Support
1

Terms and conditions

I agree with the T

Tech Support Division

(Contractual)

Welcome to the Tech Support Division within Embedded System Solution LLC; this is the one stop shop for all your Tech Support needs. A quick glance at our website should convince you not only that we are the best but also prove to you why we are the best. Our passionate seasoned diverse workforce ensures we can tackle any issue thrown our way.

Tech Support is an interesting service in that requires both broad as well and deep knowledge of technical equipment. Tech Support is somewhat challenging nowadays in that technical equipment is not only composed of complicated hardware (Computer, IP Phone, Ethernet Switch, Router, etc.) but also complicated software (OS, Firewall, RTOS, etc.). Comprehending, managing and/or repairing modern technical equipment is by no means an easy matter. The fact that technology is constantly evolving does not help the situation. It take a very knowledgeable and skilled company to comprehend, manage and/or repair modern technical equipment.

Diverse
Experience

Compuer Virus, IP Camera, IP Phone, IP Printer, Router, Modem, Firewall, Operating System, Hard Drive, Residential Gateway

Diverse
Packages

Commercial Package, Industrial Package, Residential Package, Retail Package, Basic Package, Gold Package, Platinum Package.

Diverse
Workfoce

Electrical Engineers, Computer Engineers, Computer Scientist, Electricians, Technicians Network Administrators,

Diverse
Customers

Technitians, Electricians, Computer Engineers, Electrical Engineers, Home Owners, Residential, Retail, Commercia, etc.

Diverse Experience

Although several distinctions set us apart from our competitors, the largest would have to be our vast knowledge and experience. As it is hopefully evident, we are not your ordinary Tech Support. Although some Tech Support competitors might be able to match the breadth, none will match our depth. Our broad breath and deep depth is a direct result of seasoned, passionate and diverse workforce.

Virus

Hard Drive

Motherboard

Firewall

RAM Sticks

"Modem"

"Router"

Ethernet Switch

IP Phone

IP Camera

IP Printer

Operating System

Ethernet Switch

Access Point

Server Rack

Administrator

Applications

Hardware Platform

Database Admin

Web Admin

Network Admin

The biggest distinction between us and our competition would have to be our diverse experience. A simple glance at list of Tech Support topics should convince most visitors that we are not your ordinary Tech Support company. A quick glance at our Embedded System Solution home page, illustrates how we don't just offer Tech Support assistance but instead offer a plethora of technology assistance services. Of course a plethora of technology assistance inherently requires its associated professional (Electrical Engineer, Computer Engineer, Computer Scientist, etc.) and semi-professional (electrician, technicians, etc.) staff. Such an intense concentration of diverse professionals and semi-professionals foster intense collaboration, interaction, brainstorming sessions. Furthermore, such a concentration of professionals and semi-professionals generates diverse, seasoned and passionate workforce.

Service Package Pricing

Here at Embedded System Solution LLC you will find that not only do we offer a variety of technical support packages but also at very competitive pricing. Each package is catered towards a specific customer type and is designed to meet specific needs.

Residential

$16 / month

Up to 8 computers
Computer Virus
Phone Support
Apple Support
Tech Support

Retail

$20 / month

Up to 50 computers
Computer support
IP Phone
Ethernet Switches
Routers

Commercial

$60 / month

Up to 50 computers
Computer support
IP Phone
Website Support
Tech Support

Industrial

$90 / month

Up to 50 computers
Computer support
IP Phone
Website Support
Tech Support

Here at Embedded System Solution LLC we are aware that not only are there different types of technical support customers, but also that each requires/desires different type of technical support assistance. That is why we have devised not only different service packages for each customer type, but we also offer different service sub-packages for each type of customer. Each package is catered towards a specific customer type with specific needs.

Diverse Workforce

Another distinction that sets us apart from the competition is our diverse workforce. Apart from the fact that Unlike our competitors, Tech Support is not the only service we provide. However, diverse services inherently requires a diverse workforce. Diverse workforce gives us a competitive advantage over our competitors in that our tech support specialist can leverage this plethora of skill set.

Electricians

Breaker panel, Solar Panels, etc.

Network Admins

Computer Virus,

Electrical Engineers

Hardware, Embedded Systems, etc.

Computer Engineers

Software, firmware, etc.

Technitians

Don't know where to start

System Admins

Desire to outsource project

Security Admins

Add skill set to improve resume

Web Developers

Add skill set to improve resume

The biggest distinction that exceedingly differentiates us from our competition is the fact that here at Embedded System Solution LLC we don't just offer technical support assistance but instead offer a plethora of technology assistance services. Electrical engineering, computer engineering, computer networking, network security, web-design, are just a few of the many technology assistance services we offer. Of course diverse technology assistance services inherently requires its associated professional (Electrical Engineer, Computer Engineer, Computer Scientist, etc.) and semi-professional (electrician, technicians, etc.). Such an intense concentration of diverse professionals and semi-professionals foster intense collaboration, interaction, brainstorming session. Our professionals and semi-professional workforce are expected to assist and mentor our Tech Support Specialist. Conversely, our Tech Support specialist are expected to leverage this free constant access to this plethora of skill set.

Diverse Customers

As can be seen our tech support customers base come from all walks of life. From parents to college students, mom-and-pop retail to commercial, technicians to electrical engineers, application developers to network administrators, schools to universities. Here at Embedded System Solution there is no such thing as too big or too small of a customer.

Retail Store

Point of sale, cameras, etc.

Parents

Computer Virus,

Small Business

Wishing to add a skillset

Large Coporations

Need help with a project

College Students

Don't know where to start

Single Owner Business

Desire to outsource project

Hospitals

Add skill set to improve resume

Schools/Universities

Add skill set to improve resume

As can be seen, here at Embedded System Solution LLC there is no such thing as a typical customers but rather all our customers come from all walks of life. Our customers range everywhere from single family home to small business, mom-and-pop to retail, college students to college professors, electricians to technicians, electrical engineers to computer engineers, application developers to network administrators, schools to universities.

Communication Venues

Here at embedded system solution we pride ourselves in offering different avenues for if and when customer tech support outreach. If and when one of our customers requests technical support, they have a variety of options. Phone, email, LiveChat, remote desktop software and lastly personal visit.

Phone

Email

LiveChat

Remote Desktop

Technical support is an interesting industry in that although some issues are so trivial that they can be addressed over the phone, others can be so complex that they require a more involved/invasive approach such as remote log-in. So that customers can accurately convey their issue and we accurately convey our response, we provide every conceivable communication channel (Phone, text, IM, Email, LiveChat, Remote Desktop Login, Walk-In).

Thank You

Here at Embedded System Solution LLC we understand that our competition is not only big but also fierce. That is why from the bottom of our hearts thank you for simply considering us as your tech support provider. Furthermore, thank you for visiting our website. Our number one goal is to keep our customers focus on their core business and not on worry on the day-to-day technical issues encountered in office setting.

Web Development

Tech Support Family

User Enrollment

Windows OS running on Desktop

Windows OS running on tablet

Windows OS running on laptop

iOS OS cell phone

iOS OS cell phone

Terms and conditions

Congratulations

Web development form

Tech Support Small Business

Corporate Users

Windows OS running on tablet

Windows OS running on tablet

Windows OS running on laptop

iOS OS cell phone

iOS OS cell phone

Access Point Support

IP Phone

Ethernet Switch

Terms and conditions

Congratulations

Web development form

Tech Support Small Business

Pleae call us at 915-262-8699

Structured Cabling More Info

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Address Information

Current Employer Information

Statistical Information

Customer Username and Password

Trainee Interests